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SHIPPING & RETURNS

SHIPPING POLICY

Product orders are processed Monday – Friday from 8:00am – 5:00pm, CST, excluding holidays.

Please allow 24 hours for order processing prior to shipment.

There is a $10 flat rate shipping fee per brand for orders placed via Triad Skincare.

 

Products are fulfilled directly from the manufacturer to ensure the freshest products are received.

        After your shipment has left our store, it is subject to the policies and procedures of the carrier service responsible for delivering your order. While we select reliable carriers, we defer to their guidelines, terms, and conditions for shipping. We will provide you with any relevant tracking information so you can stay informed about the progress of your delivery.

        As a small business, we strive to fulfill orders in a timely manner. However, there may be instances where unforeseen circumstances beyond our control can cause delays. We apologize in advance for any inconvenience caused by such events and assure you that we are committed to resolving any issues promptly. If you encounter any delays or have concerns regarding your shipment, please reach out to us, and a real person from our customer support team will respond to assist you.

RETURN & EXCHANGE POLICY

Thank you for choosing Triad Skincare!

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product.

A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • ​The product was purchased in the last 30 days

  • ​The product is in its original packaging

  • ​You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:​ triadskincare@gmail.com

Send the product with its original packing and the receipt or proof of purchase, to:

Triad Skincare

1370 Pantheon Way, Ste. 170

San Antonio, TX 78247

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